Refund Policy

Last reviewed: 8 August 2026

30-day money-back guarantee We offer a 30-day money-back guarantee on membership subscriptions and on customisation and hosting orders purchased directly from us. If you are not satisfied, you can request a full refund within 30 days of your order date.

How to request a refund Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all our orders. To request a refund, visit paddle.net using the email address you purchased with, or open a support ticket from your dashboard and we will help you.

Paddle's own refund policy is available at https://www.paddle.com/legal/refund-policy.

Marketplace orders and escrow Payments for freelancer services are held in escrow until the work is delivered and you approve it, or until the review window ends and the funds auto-release.

• Before delivery — you can cancel and be refunded in full.
• After delivery, during the review window — if the work does not match the brief, report an issue from the Deliveries page. This pauses the release while we look into it.
• After approval or auto-release — funds have been paid to the freelancer, so refunds are at our discretion and are handled case by case.

Memberships and cancellation You can cancel a membership at any time. Cancellation stops future renewals; your membership benefits continue until the end of the period you have already paid for.

Add-ons Checkout add-ons (video sessions, priority handling, highlighted listings, premium placement, priority payout) are refundable within the 30-day window provided the benefit has not already been delivered or consumed.

Chargebacks Please talk to us before raising a chargeback — almost every issue can be resolved faster through a support ticket.