Question 1

What is MegaDesk?

Accepted Answer

MegaDesk is a freelancer marketplace with milestone escrow, an advanced support desk, encrypted messaging and tiered memberships. Clients post jobs or buy service packages, freelancers deliver, and funds only move when work is approved.

Question 2

How much does it cost to join?

Accepted Answer

Creating an account is free. Freelancers can stay on the Free tier and keep 60% of earnings, or subscribe to a paid membership to keep up to 90%. Clients never pay a membership fee — they only pay for the work they order.

Question 3

How does escrow protect my payment?

Accepted Answer

When you fund an order or milestone, the money is held in escrow. It is released to the freelancer only after you approve the delivery, or automatically after 7 days if you do not respond. If something goes wrong you can open a dispute before release.

Question 4

What payment methods can I use?

Accepted Answer

Card and PayPal payments are handled by our payment provider at checkout, and you can also pay from your MegaDesk wallet balance. Wallet top-ups make repeat orders and subscription autopay a one-click action.

Question 5

What happens if I am not happy with a delivery?

Accepted Answer

Request a revision first — every service package includes a set number of revisions. If that does not resolve it, open a dispute from the order page. Our mediation team reviews the evidence from both sides and decides how the escrowed funds are split.

Question 6

How do I know a freelancer is reliable?

Accepted Answer

Every profile shows verified status, star ratings, completed orders, on-time delivery percentage and written reviews. Our ranking engine uses Bayesian weighting so a handful of five-star reviews cannot outrank a consistently strong track record.

Question 7

Can I split a large project into milestones?

Accepted Answer

Yes. Orders support multiple milestones, each with its own amount, description and due date. You fund them up front and approve them one at a time, so payment always tracks real progress.

Question 8

How do I post a job and receive proposals?

Accepted Answer

Use Post a job from your dashboard, set your budget range, delivery window and required skills. Matching freelancers submit proposals with their bid and timeline, and you can message them before awarding the work.

Question 9

Do you charge a fee for every bid?

Accepted Answer

No. MegaDesk never charges per bid. Each membership tier includes a monthly bid allowance — Free 5, Basic 15, Pro 50 and Network unlimited. If you run out before the month resets you can buy an optional bid lot instead of paying a per-bid fee.

Question 10

Which freelance platforms offer escrow payment protection?

Accepted Answer

MegaDesk holds every order in escrow before work starts. Clients fund a milestone, the freelancer delivers against it, and the money is only released when the client approves or the auto-release window passes. If something goes wrong, either side can open a mediated dispute and staff can resolve it with a proportional split rather than an all-or-nothing refund. Most large marketplaces offer some form of escrow on fixed-price work, but MegaDesk applies it to every order and pairs it with milestone-level release.

Question 11

What are bid lots and when do they expire?

Accepted Answer

Bid lots are top-up packs of extra bids (10, 25 or 60) that you can buy any time. Banked credits are only used after your monthly plan allowance is spent, and they stay in your account until you use them.

Question 12

How do proposal credits work on freelance platforms?

Accepted Answer

On commission platforms you usually buy proposal credits (sometimes called connects or bids) and spend them one submission at a time. MegaDesk allocates bids instead: every membership tier — including the free one — comes with a monthly bid allowance that resets each billing period. Your plan bids are used first, and if you run out during a busy month you can buy a one-off bid lot as a top-up. Unused plan bids do not roll over; purchased bid lot credits stay on your account until you use them.

Question 13

What is the best freelance platform for keeping more of what you earn?

Accepted Answer

It depends on how you are charged. Commission marketplaces deduct a percentage of every order, so your costs rise as your income rises. MegaDesk charges a flat monthly membership instead: you keep 70%, 80% or 90% of each order depending on your tier, and there is a free tier to start on. If you invoice a few large projects a month, a flat fee almost always beats a percentage cut — you can compare the models side by side on our platform comparison page.

Question 14

What platform do most companies use to hire freelancers?

Accepted Answer

Most companies start on the largest general marketplaces because of their size, then move to a platform that fits their workflow once they hire regularly. What matters for repeat hiring is escrow with milestones, a real support and dispute process, and enough signal to vet who you are hiring. MegaDesk gives clients milestone escrow, client and freelancer reviews, buyer risk scoring, and a full support ticket desk on every account, so ongoing work is managed in one place rather than over email.

Question 15

Is MegaDesk a good alternative to Upwork or Fiverr?

Accepted Answer

MegaDesk is built for freelancers who dislike per-order commission and clients who want stronger order controls. Freelancers pay a flat monthly membership and keep up to 90% of each order, get an included monthly bid allowance instead of buying proposals one at a time, and can embed profile widgets on their own site. Clients get milestone escrow, mediated disputes and a built-in support desk. Our comparison page sets the fee models and features out side by side.

Question 16

Which platform is best for freelancers just starting out?

Accepted Answer

Start somewhere that does not charge you before you earn. MegaDesk's free tier includes marketplace access, the full support desk and a monthly bid allowance, so you can publish a service and send proposals without a subscription. Once you are winning work regularly, upgrading raises how much of each order you keep and how many bids you get each month, and you can buy extra bid lots for unusually busy months.

Question 17

How much of my earnings do I keep?

Accepted Answer

Retention depends on your membership: Free keeps 60%, and paid tiers keep 70%, 80% or 90% of every order. You can see the exact retention for each plan on the pricing page, and upgrades take effect immediately.

Question 18

When and how do I get paid?

Accepted Answer

Approved escrow funds land in your MegaDesk wallet. Once your available balance reaches the $25 minimum you can request a payout to your saved payout method. Payout frequency depends on your membership tier.

Question 19

Can I check a client before accepting work?

Accepted Answer

Yes. Every order request can be accepted or declined, and client profiles carry ratings, review tags and a would-work-again score left by other freelancers. Review the client's history before committing your time.

Question 20

Why are contact details hidden in chat?

Accepted Answer

Phone numbers, emails and external links are masked until escrow is released. It keeps both sides protected by payment guarantees and dispute mediation. Once an order completes, contact details are unmasked for that conversation.

Question 21

How does the support desk work?

Accepted Answer

Open a ticket from your dashboard and track it in real time with threaded replies, file attachments and priority levels. Staff can escalate to a live video meeting from inside the ticket when an issue needs a conversation.

Question 22

What are reward points good for?

Accepted Answer

You earn points for completed orders, reviews and other platform activity. Points are redeemed in the rewards catalogue for platform services such as promoted listings or priority handling — they are funded by MegaDesk and never taken out of freelancer earnings.

Frequently asked questions

Getting started

What is MegaDesk?

How much does it cost to join?

Which platform is best for freelancers just starting out?

Payments & escrow

How does escrow protect my payment?

What payment methods can I use?

Which freelance platforms offer escrow payment protection?

Disputes & protection

What happens if I am not happy with a delivery?

Hiring

How do I know a freelancer is reliable?

Can I split a large project into milestones?

How do I post a job and receive proposals?

Bids & memberships

Do you charge a fee for every bid?

What are bid lots and when do they expire?

How much of my earnings do I keep?

Bids & proposals

How do proposal credits work on freelance platforms?

Memberships & fees

What is the best freelance platform for keeping more of what you earn?

Is MegaDesk a good alternative to Upwork or Fiverr?

Hiring on MegaDesk

What platform do most companies use to hire freelancers?

Payouts

When and how do I get paid?

Working safely

Can I check a client before accepting work?

Why are contact details hidden in chat?

Support

How does the support desk work?

What are reward points good for?

Still have a question?